From the category archives:

Increasing Personal Resilience

Seth Godin today writes about trust: how individuals and companies get their customers to trust them — and do business with them.  It’s not braggadocio, its not flash, it’s the old-fashioned say-what-you-do-then-do-it-well. 

If everyone seeking a job or selling their services did this – we’d have a very different business world.  But we don’t. 

It’s not just the outright scammers…its the otherwise honest people who stop short of really delivering for the benefit of the customer or employer.  Potential customers (or employers or clients) detect the self-centeredness and waver on whether to work with you. 

In Seth’s words: 

One reason that so many hard sell businesses fail is that they are neither… trustworthy institutions, nor are they trustworthy humans. So we move on. You do 95% of it right, then use cheesy fonts or lie a bit or try too hard and boom, that’s it.

When situations get competitive, trust becomes more, not less, important. So do values like courage, openness, diligence and virtues like faith and hope. 

Yet if we let ourselves be beaten down, we cut corners.  If fear overtakes us, we shrink from trusting ourselves.  If we really believe everyone else is lying, or padding their qualifications, we play the game too.  Elsewhere on this blog are guidelines to keep yourself emotionally strong during a crisis like this one.  (Here too.)

Employers are using the recession to upgrade their staffs.  Customers are demanding and getting better deals.  The trustworthy and capable will rise…and lesser ones will be left shaking their heads and bemoaning their fate. 

Don’t be one of them.  Take the high road.  There is a lot less traffic and the view is magnificent.

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What is the dollar value of empathy?

What a ridiculous question!  But I ask it because heightened empathy may be one of your most important acquisitions during this recession.

Many of us who are middle class are used to being able to control our destinies.  But now job loss, loss of savings, and foreclosures becoming middle class realities.  (I write as one of those affected, not from a safe distance. )

We can either look backwards at what we thought our life was like and feel deprived.  We can go a little crazy because we can’t make sense of what is going on now.  Or we can look ahead and start building anew, confident that we can make our lives better even as we face completely unexpected, life-altering events.

I assume you are someone who wants to thrive.  The most important moments for you are occuring right now, while you are, metaphorically speaking, turning your gaze away from the past and starting to look in the direction of an unknown future.  You are still, yet inside you are moving.  Your eyes scan parts of life that you couldn’t see when you were immersed in your own world.  What happens now — inside of each one of us — is what we will build our next chapter on.

I believe that truly letting go — daring to look openly, without clinging to the past — unleashes the best in us.  Those who stay trapped in resentment, numbness, or hyper-positivity, are by definition those who are still holding on, trying to make life stay the same.  It’s a losing battle.

Letting go doesn’t drop us into nothingness — it opens us up to a deeper connection to life.  We are built to pass through ambiguous times so that our heightened connection to life can become firm enough to inform our next steps.

Empathy – being able to see the world as others see it — will be your gift for persevering.

Can you see, by experiencing fear about money, how crippling poverty is?  Can you see, by losing your career, how many people are dealing with loss and how important caring for others is?  Can you see, by your own struggles to stay in your home, how important home is?  Can you see, by your own efforts to start a new career or a business, how important courage is, how essential support is?

Opening up to seeing the world as it is, fully, is painful…it can feel like resting on a knifepoint.  But if you can stay open, or at least not block that opening with anger, resentment, and numbness, your heightened awareness will, without your even trying, seep into your everyday life.

You will find that because you have become more, you can do more in the world.  You can start that book you are meaning to write, you can begin over and enjoy it, you can find greater depth in your relationships, you can find a new calling, you can create a new way to be happy.  You will cease curating your limitations and focus more on trusting your potential.

There is no prescription for something you must do with your greater empathy — it is your gift to use as you choose.

We’ve all heard people who have been through difficulty say that it was the bset thing that ever happened to them…because without the challenge they would have never been able to create the life they now have.   Those words are ones you can utter too; they are the sign of the deepest kind of success in life.

Those words are cold comfort now, while you are passing through the darkness.  They are not meant for you now.  But make them your beacon, and one day you will utter those words in your own way, and you then will be a beacon for others.  The example of the life you created out of your loss will help others.

No darkness lasts forever.  Especially not this one.

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How to be Productive When You’re Scared and Confused


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by admin on June 17, 2009

in Dealing with A Personal Recession, Increasing Personal Resilience, Keep on Truckin', The True Self

One of the keys to making it through unemployment or business difficulties is to stay productive.  Not “busy”, but productive.  Being productive means taking action that produces results.  Being busy has a lesser goal:  to keep our minds off unpleasant emotion, such as fear.  (Being numb accomplishes the same thing.)

To paraphrase FDR – we should fear fear, or at least have a very healthy respect for it, because fear, not the circumstances around us, is what derails us in a crisis.

I’m a huge fan of stress research, especially the work done in the 1990s by Kathryn Cramer.  I recommend her book, Staying on Top When Your World Turns Upside Down as a step-by-step guide to making it through overwhelmingly negative events (such as the economy falling apart).

I’ve held teleclasses to teach “supercoping” skills, and the one thing I notice people have the most trouble grasping is how to take action in dire circumstances.  The idea of rallying your loved ones around you and of taking good care of yourself are easy to grasp, if sometimes difficult to execute.  But what about taking action?

Your productivity is an excellent way to measure your well-being in a crisis. You won’t KNOW what’s going to work, but being productive means engaging actively in creating it.  If you experience excessive numbing out or getting “excessively busy,” especially when the crisis is no longer fresh, you will benefit by making being productive a goal.

Fear and confusion are two impediments to productivity.  Here’s how you can counteract them.

FEAR: If you are paralyzed by fear, you may be  (a) too alone with your problems and (b) overwhelmed by one aspect of your situation that is threatening your well being.  For many of us, those problems are financial.  My suggestion is to gather your best, most non-judgmental people to help you face into the situation and come up with alternatives.  Too often we “hold on as long as we can,” thinking that is the right thing, rather than analyze our situation and let go — in order that we can stay productive.

My grandfather, a real estate investor during the 1920s, lost all his holdings because he tried to save his largest one, an elegant apartment building he lived in.  Had he moved to a lesser property, he would not have become destitute and my mother would not have been shuffled from relative to relative (and to an orphanage) as a child.

Holding on is not the goal:  thriving is.  You will be amazed at the power of a group of caring people to help you come up with solutions to even the worst problems.  It’s important to identify the threat that is causing such fear and to minimize it.  Holding on to real estate (or a career path or a personal habit) is not as important as holding on to your own well being and potential for growth.  Fear of loss, not loss, is what derails us.  We can come back from loss if we focus on productive action.

CONFUSION: Confusion eats away at productivity.  Not being sure what action to take is normal and healthy when you are in a game-changing situation.  I’ve found it helpful to deliberately structure action into three stages:

Stage 1:  What if? Just write down your ideas without judgment.  In fact, spend time making them into big, interesting, engaging ones.  Not “how can I scrape by?” but “how can I thrive?” The dirty little secret is that if you engage your deep interests in crafting your next move, you tap into an unstoppable source of  energy and you will shine while others run out of steam.

Stage 2: Could it work? Is your idea feasible?  How have others done it?  Is the market still there for what you want to do?  Explore, seek advice, learn more so you can refine — or dismiss — your idea.  A wrong path discarded is just as valuable as a good one embraced.

Stage 3:  Let’s roll! When you have a feasible direction, give it your all and start implementing it.

Each of these three stages is productive because it leads you forward.  At each stage, you are doing different things.  One of the tricks to mastering ambiguity and change is to value the steps in the process, not just hunger for the result.

I hope this helps you.  I’ve made it my personal goal to get better at functioning at this high level; this recession is providing plenty of practice!

What is Recession Proof Thinking?


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4 June 2009

“That aggressive courage sounds brave at first, but it doesn’t prepare you to adjust and adapt to the reality in front of you. You can end up burned out from bravado and positive thinking, and disappointed at your results.”

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There Aren’t “Two Kinds of People”: Why It Matters To You and Your Money

13 March 2009

Reading a marketing e-mail from Loral Langemeier, a “wealth coach,” she makes a distinction between two kinds of people:

If you’ve been following my strategies, you already know that I believe there are two kinds of people:
(1) The Creators – Generators – Expanders
(2) The Restricters – The Dieters
Which kind of person are you?

I cringed — yikes, [...]

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How NOT To Think About the Recession

8 December 2008

A success coach named Della Menechella is recommending formula for thinking about the recession that is fundamentally unsound.
Her advice is rooted in the sandy soil of many years of easy times, times that have come to an abrupt and surprising end. There is more than a little economic illiteracy underlying her assumptions. [...]

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25 Things to Do Instead of Panic About the Recession

4 December 2008

If you, like me, like to have a list of things to do to feel more in control, try this one. It is guaranteed to calm your panic.
You have enormous resources inside of you; these tips will free up your natural resilience. Work with the list until your panic abates and your resilient [...]

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Doing What You Want to Do

10 September 2008

So many of us go into business to do what we want to do. We work long hours happily to be our own boss. But if you are like me, your business can easily take a shape that takes you away from that inner impulse…if you, like me, suffer from a need to [...]

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Love and Money

9 September 2008

I am newly engaged, somewhat late in life. And it is changing my life at the core.
One way hit me as I was reading a book last night called The Five Love Languages, about how to understand your innate language for feeling loved….one line in the book really got me, about how sharing love [...]

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Bootstrapping Knowledge, Not Money

3 September 2008

I just became an ebay powerseller! And, based on my customer feedback rankings, I am in the top 10% of all ebay sellers.
I started this business when I was recovering from an illness, when I couldn’t really concentrate enough to read or write. It’s been interesting to figure it out, the ins and [...]

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American Resilience

18 August 2008

I grew up in Buffalo — the Rust Belt — during its peak declining years of the 1960s and 1970s. I moved away from that economic and personal wasteland, the land of no opportunity, as soon as I graduated from high school. I went to the best place I could think of, Washington, [...]

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